Frequently asked questions

Contact us on 02 6494 0030 or 0417 672 879 to arrange a time and date that suits you to discuss your requirements.

You will need 1 kW of heat for every 15 cubic metres of space to be heated. To calculate what size of fire or stove you will need, measure the width, length and height of the room or space and multiply the three figures together to get the cubic area of the space to be heated.

Start with the size, space and layout of the room you want to heat. There are two basic types of wood heater in Australia, radiant and convection, and the right one depends on how well insulated your home is, its glazing and furnishings, where you'll locate the unit, and where you live in Australia. A heater that's too small or too large will be inefficient and potentially dangerous to operate, so it pays to talk it through with us before you buy.

Modern wood heaters burn cleaner and more efficiently than older models, reducing smoke and particulate emissions by up to 90%, which is better for your air quality and anyone in the house with respiratory issues. They also burn less wood for the same warmth, saving you money and firewood over the life of the heater.

Cleaning the fireplace ensures it's ready to use and looking its best. The best time to do this is during the summer months. Dust and dirt can get into the fans, which can eventually cause them to fail. Dirt can also enter internal parts of the fireplace as outside air is brought in, which can lead to clogging of burners and cause failed or delayed ignition.

A flue is a pipe that leads from a fire, stove or heating device to the outside of a building, taking smoke, gases or hot air away. All fireplaces require a flue in order to function correctly and safely. There are two types of flues, flexible and inflexible, depending on your installation. Speak to us directly for more information.